September 1, 2025
1.1 This Acceptable Use Policy (“Policy”) governs your use of the Yuko plat form, services, and website (collectively, the “Service”) provided by SV Tech Cloud Pte Ltd (“Yuko”, “we”, “us”, or “our”).
1.2 This Policy applies to all users of the Service, including:
1.3 This Policy is incorporated into and forms part of:
1.4 By using the Service, you agree to comply with this Policy. Violation of this Policy may result in suspension or termination of your access to the Service.
2.1 You must use the Service in a manner that is:
2.2 You must not use the Service in any way that could harm, disable, overburden, or impair the Service or interfere with any other party’s use of the Service.
3.1 You must not upload, submit, transmit, or otherwise make available through the Service any content that:
Illegal Content
(a) Violates any applicable law, regulation, or legal requirement;
(b) Infringes any intellectual property rights, including copyrights, trade marks, patents, or trade secrets;
(c) Violates any privacy or publicity rights;
(d) Constitutes or facilitates illegal gambling, illegal drugs, or other illegal activities;
(e) Promotes or facilitates human trafficking or exploitation.
Harmful Content
(f) Contains viruses, malware, spyware, or other malicious code;
(g) Is designed to disrupt, damage, or limit the functionality of any system;
(h) Contains phishing attempts or fraudulent schemes;
(i) Promotes or provides instructions for dangerous or harmful activities.
Offensive Content
(j) Is defamatory, libellous, or slanderous;
(k) Is obscene, pornographic, or sexually explicit;
(l) Promotes violence, terrorism, or hatred against individuals or groups;
(m) Is discriminatory based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics;
(n) Harasses, bullies, threatens, or intimidates others;
(o) Is abusive, vulgar, or gratuitously offensive.
Deceptive Content
(p) Is false, misleading, or fraudulent;
(q) Impersonates any person or entity;
(r) Misrepresents your identity or affiliation;
(s) Contains fake reviews, fake testimonials, or fraudulent endorsements;
(t) Is designed to deceive or manipulate users.
Inappropriate Content
(u) Contains personal or confidential information of others without authorisation;
(v) Is spam, unsolicited advertising, or promotional material;
(w) Is irrelevant or off-topic to the intended purpose;
(x) Contains excessive profanity or adult language in inappropriate contexts
4.1 You must not engage in any of the following activities:
System Integrity
(a) Attempting to gain unauthorised access to the Service, accounts, systems or networks;
(b) Circumventing, disabling, or interfering with security features;
(c) Reverse engineering, decompiling, or disassembling any part of the Service;
(d) Probing, scanning, or testing the vulnerability of the Service;
(e) Interfering with or disrupting the Service, servers, or networks;
(f) Overloading, flooding, or crashing the Service.
Data and Privacy
(g) Collecting, harvesting, or scraping user data without authorisation;
(h) Using automated systems (bots, crawlers, scrapers) without permission;
(i) Accessing data not intended for you;
(j) Violating the privacy of other users;
(k) Breaching data protection or privacy laws.
Account Abuse
(l) Creating multiple accounts for deceptive purposes;
(m) Sharing accounts or login credentials;
(n) Using another person’s account without authorisation;
(o) Selling, transferring, or trading accounts;
(p) Creating fake accounts or impersonating others.
3Commercial Misuse
(q) Using the Service for purposes other than intended;
(r) Reselling or redistributing the Service without authorisation;
(s) Using the Service to compete with Yuko;
(t) Using the Service to develop competing products;
(u) Sublicensing or providing access to unauthorised third parties.
Review and Rating Manipulation
(v) Submitting fake reviews or ratings;
(w) Offering incentives for reviews without proper disclosure;
(x) Suppressing or manipulating negative reviews improperly;
(y) Using the Service to attack competitors through fake reviews;
(z) Gaming or manipulating review algorithms or display systems.
Loyalty and Referral Fraud
(aa) Fraudulently earning, redeeming, or transferring loyalty points;
(bb) Creating fake accounts to exploit loyalty programs;
(cc) Self-referring or creating fake referrals;
(dd) Exploiting bugs or errors in loyalty systems;
(ee) Manipulating loyalty balances or transactions.
5.1 In addition to the general requirements, merchants must:
Customer Communications
(a) Comply with all applicable anti-spam and electronic communications laws;
(b) Obtain proper consent before sending review requests or marketing com
munications;
(c) Honour opt-out and unsubscribe requests promptly;
(d) Not send deceptive or misleading communications;
(e) Not use the Service to send unsolicited bulk messages.
4Review Management
(f) Not selectively solicit reviews only from satisfied customers in a deceptive manner;
(g) Not offer inappropriate incentives that may compromise review authenticity;
(h) Not suppress legitimate negative reviews improperly;
(i) Clearly disclose when reviews are incentivised;
(j) Not edit or alter the substance of customer reviews without consent.
Loyalty Program Operations
(k) Operate loyalty programs fairly and transparently;
(l) Honour earned rewards as promised;
(m) Provide clear terms and conditions to customers;
(n) Comply with all applicable laws regarding loyalty programs;
(o) Not operate programs in a manner that misleads customers.
Data Protection
(p) Process customer data in compliance with applicable privacy laws;
(q) Obtain proper consent for data collection and use;
(r) Implement appropriate security measures;
(s) Comply with the Yuko Data Processing Agreement;
(t) Not use customer data for purposes beyond those permitted.
6.1 In addition to the general requirements, end users must:
Review Submissions
(a) Only submit reviews based on genuine experiences;
(b) Be honest and accurate in review content;
(c) Disclose any incentives received for reviews;
(d) Not submit reviews on behalf of others without disclosure;
(e) Not submit multiple reviews for the same purchase/experience.
Program Participation
(f) Participate in loyalty and referral programs honestly;
(g) Not create multiple accounts to exploit programs;
(h) Not make fraudulent referrals;
(i) Comply with merchant program terms;
(j) Not attempt to manipulate point balances or rewards.
7.1 All users must:
(a) Maintain the security and confidentiality of login credentials;
(b) Use strong, unique passwords;
(c) Enable additional security measures where available;
(d) Report security vulnerabilities responsibly to [email protected];
(e) Not exploit security vulnerabilities;
(f) Notify Yuko immediately of any suspected security breach;
(g) Not share API keys, tokens, or other authentication credentials
8.1 Your Responsibility: You are responsible for ensuring your use of the Service complies with this Policy and all applicable laws.
8.2 Reporting Violations: If you become aware of any violation of this Policy, please report it to:
8.3 Information to Include: When reporting violations, please provide:
(a) Description of the violation;
(b) Location or URL where the violation occurred;
(c) Date and time of the violation;
(d) Any supporting evidence or screenshots;
(e) Your contact information.
9.1 Right to Monitor: Yuko reserves the right to monitor use of the Service to ensure compliance with this Policy, though we are not obligated to do so.
9.2 Investigation: Yuko may investigate suspected violations of this Policy and cooperate with law enforcement authorities.
9.3 Enforcement Actions: If Yuko determines that you have violated this
Policy, we may take one or more of the following actions:
(a) Issue a warning;
(b) Remove or disable access to violating content;
(c) Temporarily suspend your access to the Service;
(d) Permanently terminate your access to the Service;
(e) Report violations to law enforcement;
(f) Take legal action against you;
(g) Pursue any other remedies available at law or equity.
9.4 Discretion: Yuko has sole discretion in determining whether a violation has occurred and what action to take.
9.5 No Liability: Yuko shall not be liable for any action taken in accordance with this Policy
10.1 Violation of this Policy may result in:
(a) Loss of access to the Service;
(b) Forfeiture of loyalty points, rewards, or benefits;
(c) Termination of your account and agreement;
(d) Legal action and liability for damages;
(e) Reporting to law enforcement authorities;
(f) Public disclosure of violations where appropriate.
10.2 Merchant Consequences: Merchants who violate this Policy may also face:
(a) Immediate suspension of the Service;
(b) Termination of the subscription agreement;
(c) Forfeiture of prepaid fees;
(d) Liability for damages caused by the violation
11.1 DMCA/Copyright: If you believe content on the Service infringes your copyright, please submit a notice to:
11.2 Required Information: Your notice must include:
(a) Identification of the copyrighted work;
(b) Identification of the infringing material and its location;
(c) Your contact information;
(d) A statement of good faith belief that the use is not authorised;
(e) A statement under penalty of perjury that the information is accurate;
(f) Your physical or electronic signature.
11.3 Trademark: For trademark complaints, contact [email protected] with similar information regarding the trademark at issue.
12.1 The Service may integrate with third-party platforms and services. Your use of such integrations is also subject to:
(a) The terms and policies of those third-party services;
(b) The Yuko Supplementary Terms for Integrations;
(c) Any platform-specific requirements (e.g., Shopify, WooCommerce).
12.2 You must comply with all applicable third-party terms when using integrations
13.1 Yuko may update this Policy from time to time. We will notify users ofmaterial changes by:
(a) Posting the updated Policy on our website;
(b) Updating the “Effective Date” at the top of this Policy;
(c) For merchants, notifying via email or the Service dashboard.
13.2 Your continued use of the Service after changes constitutes acceptance of
the updated Policy.
13.3 We encourage you to review this Policy periodically
For questions about this Policy or to report violations:
SV Tech Cloud Pte Ltd
General Inquiries: [email protected]
Abuse Reports: [email protected]
Legal Matters: [email protected]
Security Issues: [email protected]
Address: 160 Robinson Road, Singapore
Website: https://yuko.so
