facebook_ads

Terms

September 1, 2025

1. GENERAL

1.1 These Terms and Conditions ("Terms") govern your access to and use of the Yuko application and related services ("Service" or "Platform") provided by SV Tech Cloud Pte Ltd, a company incorporated in Singapore ("Yuko", "we", "us", or "our").

1.2 The Service provides merchants with tools for customer reviews, loyalty programs, referral systems, and membership management, integrated with e-commerce platforms including WooCommerce and Shopify.

1.3 PLEASE READ THESE TERMS CAREFULLY. BY CREATING AN ACCOUNT, SIGNING UP, ACCESSING, INSTALLING, OR USING THE SERVICE OR OUR WEBSITE IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND ALL APPLICABLE LAWS AND REGULATIONS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT CREATE AN ACCOUNT, ACCESS, OR USE THE SERVICE OR OUR WEBSITE IN ANY WAY.

1.4 Your use of the Service constitutes your acceptance of these Terms. Your continued use of the Service following any modifications to these Terms constitutes your acceptance of such modifications.

1.5 If you are entering into these Terms on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms. If you do not have such authority, or if you do not agree to these Terms, you must not accept these Terms and may not use the Service.

1.6 If you do not agree to these Terms, you must immediately cease all use of the Service and our website.

1.7 These Terms should be read in conjunction with, and you agree to:

(a) the Yuko Privacy Policy, available at https://yuko.so/terms/privacy/;

(b) the Yuko Data Processing Agreement ("DPA"), available at https://yuko.so/terms/data-processing-agreement/, if you are subject to the EU General Data Protection Regulation ("GDPR"), UK Data Protection Act 2018 ("UK GDPR"), Singapore Personal Data Protection Act 2012 ("PDPA"), or any other applicable data protection laws;

(c) any supplementary terms, feature-specific terms, or service level agreements made available through the Service;

(collectively, the "Agreement").

2. DEFINITIONS

2.1 In these Terms, unless the context otherwise requires:

(a) "Administrator" means your employees, agents, contractors, directors, or representatives who have access to the Service on your behalf;

(b) "Applicable Data Protection Laws" means the Personal Data Protection Act 2012 of Singapore ("PDPA"), the EU General Data Protection Regulation 2016/679 ("GDPR"), the UK Data Protection Act 2018 ("UK GDPR"), the California Consumer Privacy Act ("CCPA"), and any other applicable data protection or privacy laws in any relevant jurisdiction;

(c) "Content" means all information, data, text, photographs, images, illustrations, graphics, logos, audio, video, reviews, ratings, comments, and any other materials uploaded, submitted, posted, displayed, or otherwise made available through the Service;

(d) "Customer" or "End User" means any individual who interacts with the Service as a customer of the Merchant, including by submitting reviews, participating in loyalty programs, making referrals, or enrolling in membership programs;

(e) "Documentation" means the user guides, technical specifications, API documentation, and other materials made available by Yuko describing the features and functionality of the Service;

(f) "Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, database rights, design rights, and any other intellectual property rights, whether registered or unregistered;

(g) "Merchant Data" means all data, information, and Content provided by you or your Customers in connection with your use of the Service;

(h) "Personal Data" has the meaning given to it under Applicable Data Protection Laws;

(i) "Platform" means the e-commerce platform through which you operate your online store, including but not limited to Shopify and WooCommerce;

(j) "Service" means the Yuko application, software, APIs, widgets, integrations, and all related services provided by us, including the Reviews, Loyalty, Referral, and Membership features;

(k) "Subscription Fee" means the recurring fee payable by you for access to the Service as set out in the applicable pricing plan;

(l) "Subscription Term" means the period during which you are subscribed to the Service, whether on a monthly, annual, or other basis.

3. THE SERVICE

3.1 Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during the Subscription Term for your internal business purposes.

3.2 The Service includes the following features (as applicable to your subscription plan):

(a) Reviews: Tools to collect, manage, display, and respond to customer reviews on your e-commerce store;

(b) Loyalty: Customer loyalty and rewards program management, including points accrual, redemption, and tier management;

(c) Referral: Referral program tools enabling customers to refer others and earn rewards;

(d) Membership: Membership and subscription management features for your customers.

3.3 We reserve the right to modify, update, enhance, or discontinue any feature of the Service at any time. We will use reasonable efforts to provide advance notice of any material changes that may adversely affect your use of the Service.

3.4 The Service is provided as a software-as-a-service (SaaS) solution. You acknowledge that:

(a) the Service is hosted on third-party cloud infrastructure;

(b) we may perform scheduled maintenance, which may result in temporary unavailability;

(c) we do not guarantee uninterrupted or error-free operation of the Service.

4. ACCOUNT REGISTRATION AND SECURITY

4.1 To use the Service, you must create an account and provide accurate, complete, and current information as required during the registration process.

4.2 You are responsible for:

(a) maintaining the confidentiality of your account credentials, API keys, and access tokens;

(b) all activities that occur under your account;

(c) immediately notifying us of any unauthorised use of your account or any other breach of security.

4.3 You must not:

(a) share your account credentials with any third party except authorised Administrators;

(b) create multiple accounts for the same business without our prior written consent;

(c) use another merchant's account without permission.

4.4 We reserve the right to suspend or terminate your account if we reasonably believe that your account has been compromised or is being used in violation of these Terms.

5. SUBSCRIPTION AND FEES

5.1 Subscription Plans: Access to the Service is subject to payment of the applicable Subscription Fee as set out in our pricing page or as otherwise agreed in writing.

5.2 Billing Cycle: Subscription Fees are billed in advance on a recurring basis (monthly or annually, as selected by you) and are non-refundable except as required by law or as expressly provided in these Terms.

5.3 Payment Method: You must provide a valid payment method. You authorise us to charge your payment method for all Subscription Fees and any applicable taxes.

5.4 Price Changes: We may change our Subscription Fees at any time. Any price changes will take effect at the start of your next Subscription Term following notice of the change. Your continued use of the Service after the price change constitutes your acceptance of the new pricing.

5.5 Taxes: All fees are exclusive of applicable taxes (including GST, VAT, or sales tax). You are responsible for paying all taxes associated with your use of the Service, except for taxes based on our net income.

5.6 Late Payment: If any payment is overdue, we may:

(a) charge interest on the overdue amount at the rate of 1.5% per month (or the maximum rate permitted by law, if lower);

(b) suspend your access to the Service until all outstanding amounts are paid;

(c) pursue any other remedies available under applicable law.

5.7 Free Trials and Promotional Offers: We may offer free trials or promotional pricing at our discretion. At the end of any free trial period, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends.

6. YOUR OBLIGATIONS

6.1 Compliance with Laws: You represent, warrant, and covenant that your use of the Service shall comply with all applicable laws, rules, and regulations, including without limitation:

(a) all Applicable Data Protection Laws;

(b) laws relating to electronic communications, including anti-spam legislation;

(c) consumer protection laws;

(d) laws relating to unfair competition and false advertising;

(e) the terms of service of your Platform (Shopify, WooCommerce, etc.).

6.2 Customer Consents: You are solely responsible for:

(a) providing all required privacy notices to your Customers;

(b) obtaining all necessary consents from your Customers for the collection, use, and processing of their Personal Data through the Service;

(c) ensuring that any marketing communications sent through the Service comply with applicable laws and are sent only to recipients who have provided valid consent.

6.3 Content Responsibility: You are solely responsible for all Content that you or your Customers submit through the Service. You warrant that:

(a) you have all necessary rights, licences, and permissions to use and submit such Content;

(b) the Content does not infringe any third-party Intellectual Property Rights;

(c) the Content does not violate any applicable laws or these Terms.

6.4 Review Authenticity: You shall not:

(a) submit fake, fraudulent, or misleading reviews;

(b) offer incentives for positive reviews in violation of applicable laws or Platform policies;

(c) suppress, delete, or manipulate genuine negative reviews in a manner that is deceptive to consumers;

(d) engage in any practice that undermines the integrity of customer reviews.

6.5 Prohibited Uses: You shall not use the Service to:

(a) engage in any unlawful, fraudulent, or deceptive activity;

(b) transmit any malware, viruses, or harmful code;

(c) interfere with or disrupt the integrity or performance of the Service;

(d) attempt to gain unauthorised access to the Service or its related systems;

(e) reverse engineer, decompile, or disassemble any part of the Service;

(f) resell, sublicense, or redistribute the Service without our prior written consent;

(g) use the Service in any manner that could damage, disable, or impair the Service;

(h) scrape, harvest, or collect data from the Service except as expressly permitted;

(i) send unsolicited communications or spam through the Service.

7. INTELLECTUAL PROPERTY

7.1 Our Intellectual Property: We and our licensors retain all right, title, and interest in and to the Service, including all related Intellectual Property Rights. These Terms do not grant you any rights to our trademarks, logos, or brand features.

7.2 Your Content: You retain all ownership rights in your Merchant Data. By using the Service, you grant us a non-exclusive, worldwide, royalty-free licence to use, copy, store, transmit, display, and process your Merchant Data solely to the extent necessary to provide the Service to you.

7.3 Customer Content: For Content uploaded by Customers (including reviews, photos, and videos), you acknowledge that:

(a) we grant you a non-exclusive, transferable, sublicensable, royalty-free, perpetual, worldwide licence to use such Content in connection with your business;

(b) you may display Customer reviews and Content on your store, marketing materials, and other channels;

(c) such licence is subject to any rights retained by the Customers under the End User Terms.

7.4 Feedback: If you provide us with any feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant us a perpetual, irrevocable, royalty-free licence to use such Feedback for any purpose without compensation or attribution to you.

7.5 Aggregated Data: We may collect and use aggregated, anonymised data derived from your use of the Service for analytics, benchmarking, and service improvement purposes, provided that such data does not identify you or your Customers.

8. DATA PROTECTION AND PRIVACY

8.1 Privacy Policy: Our collection and use of Personal Data is governed by our Privacy Policy. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

8.2 Data Processing: To the extent that we process Personal Data on your behalf, we act as a data processor (or equivalent term under Applicable Data Protection Laws), and you act as the data controller. The parties agree to comply with the terms of the Data Processing Agreement.

8.3 Your Responsibilities: You are responsible for:

(a) ensuring that your collection and use of Customer Personal Data through the Service complies with Applicable Data Protection Laws;

(b) maintaining a privacy policy that accurately describes your data practices;

(c) responding to data subject requests (such as access, deletion, or correction requests) relating to Customer Personal Data;

(d) notifying us promptly if you become aware of any data breach affecting Personal Data processed through the Service.

8.4 Data Security: We implement reasonable technical and organisational measures to protect the security and integrity of the Service and any Personal Data processed through it. However, no method of transmission over the Internet or electronic storage is completely secure.

8.5 Data Breach Notification: In the event of a data breach affecting Personal Data processed through the Service, we will notify you within seventy-two (72) hours of becoming aware of such breach, to the extent required by Applicable Data Protection Laws.

8.6 Sub-processors: We may engage third-party sub-processors to assist in providing the Service. A list of our current sub-processors is available at https://yuko.so/terms/supplementary-terms-for-integrations/. We will provide notice of any new sub-processors and you may object to such engagement in accordance with the DPA.

9. THIRD-PARTY INTEGRATIONS

9.1 Platform Integration: The Service integrates with third-party e-commerce platforms (including Shopify and WooCommerce). Your use of such platforms is subject to their respective terms of service, and you are responsible for ensuring compliance with those terms.

9.2 Third-Party Services: The Service may integrate with or provide links to third-party services (such as payment processors, email service providers, or analytics tools). We do not control and are not responsible for such third-party services.

9.3 API Access: If you access the Service through our API, you agree to:

(a) comply with our API documentation and usage guidelines;

(b) not exceed any rate limits or usage restrictions;

(c) keep your API credentials secure and not share them with unauthorised parties.

9.4 Platform Requirements: You acknowledge that:

(a) the availability and functionality of the Service may depend on the continued availability of third-party Platform APIs;

(b) changes to Platform APIs or policies may affect the Service;

(c) we are not liable for any issues arising from changes to third-party Platforms.

10. DISCLAIMER OF WARRANTIES

10.1 THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

10.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

(a) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;

(b) WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;

(c) WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR INFORMATION PROVIDED THROUGH THE SERVICE;

(d) WARRANTIES THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;

(e) WARRANTIES THAT ANY DEFECTS IN THE SERVICE WILL BE CORRECTED.

10.3 We do not warrant or guarantee any specific results from the use of the Service, including any increase in sales, customer engagement, or business performance.

10.4 Any advice or information obtained from us or through the Service does not create any warranty not expressly stated in these Terms.

10.5 YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL RISKS ASSOCIATED WITH YOUR USE OF THE SERVICE.

11. LIMITATION OF LIABILITY

11.1 Complete Exclusion of Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YUKO, ITS AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO:

(a) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;

(b) DAMAGES FOR LOSS OF PROFITS, REVENUE, INCOME, BUSINESS, SAVINGS, GOODWILL, DATA, OR USE;

(c) COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;

(d) DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE;

(e) DAMAGES ARISING FROM ANY CONTENT OBTAINED FROM OR THROUGH THE SERVICE;

(f) DAMAGES ARISING FROM UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;

(g) DAMAGES ARISING FROM STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE;

(h) DAMAGES ARISING FROM ANY INTERRUPTION, SUSPENSION, OR TERMINATION OF THE SERVICE;

(i) ANY OTHER DAMAGES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE;

REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED ITS ESSENTIAL PURPOSE.

11.2 Cap on Liability: WITHOUT LIMITING THE FOREGOING, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF:

(a) THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR

(b) ONE HUNDRED SINGAPORE DOLLARS (SGD 100.00).

11.3 Acknowledgement: YOU ACKNOWLEDGE AND AGREE THAT:

(a) WE HAVE OFFERED THE SERVICE AND ENTERED INTO THESE TERMS IN RELIANCE UPON THE DISCLAIMERS AND LIMITATIONS OF LIABILITY SET FORTH HEREIN;

(b) THE DISCLAIMERS AND LIMITATIONS OF LIABILITY REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND US;

(c) THE DISCLAIMERS AND LIMITATIONS OF LIABILITY ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND US;

(d) WE WOULD NOT BE ABLE TO PROVIDE THE SERVICE TO YOU ON AN ECONOMICALLY REASONABLE BASIS WITHOUT THESE LIMITATIONS.

11.4 Application: THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION 11 SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION, REGARDLESS OF WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS.

12. INDEMNIFICATION

12.1 You agree to defend, indemnify, and hold harmless Yuko, its affiliates, subsidiaries, and their respective directors, officers, employees, agents, partners, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

(a) your use of the Service;

(b) your breach of these Terms;

(c) your violation of any applicable law or regulation;

(d) your infringement of any third-party rights, including Intellectual Property Rights or privacy rights;

(e) any Content submitted by you or your Customers through the Service;

(f) any dispute between you and your Customers;

(g) your failure to obtain necessary consents from your Customers;

(h) any claim that your use of the Service caused damage to a third party.

12.2 We reserve the right, at our own expense, to assume the exclusive defence and control of any matter subject to indemnification by you, and you agree to cooperate with our defence of such claims.

12.3 You agree not to settle any matter subject to indemnification without our prior written consent.

13. NO CLASS ACTION

13.1 Waiver of Class Action: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND YUKO AGREE THAT ANY CLAIMS, DISPUTES, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE BROUGHT SOLELY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

13.2 No Class Arbitration: YOU AND YUKO AGREE THAT THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED OR LITIGATED ON A CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE BASIS.

13.3 Waiver of Jury Trial: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND YUKO HEREBY WAIVE ANY RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY CLAIM OR DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

13.4 Individual Relief Only: ANY ARBITRATION OR COURT PROCEEDING SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AND YUKO EACH WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT SUCH CLAIM SHALL BE BROUGHT ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY.

13.5 Severability of Class Action Waiver: If the class action waiver set forth in this Section 13 is found to be unenforceable, then the entirety of this Section 13 shall be null and void, but the remainder of these Terms shall remain in full force and effect.

14. TERM AND TERMINATION

14.1 Term: These Terms commence on the date you first access or use the Service and continue until terminated in accordance with this Section.

14.2 Termination by You: You may terminate your subscription at any time through your account settings or by contacting us. Termination will take effect at the end of your current billing period.

14.3 Termination by Us: We may terminate or suspend your access to the Service:

(a) immediately upon notice if you breach any material provision of these Terms;

(b) immediately if you fail to pay any Subscription Fees when due;

(c) immediately if required by law or by a government authority;

(d) upon thirty (30) days' notice for any reason or no reason.

14.4 Effect of Termination: Upon termination:

(a) your right to access and use the Service will immediately cease;

(b) you must cease all use of the Service and remove any Yuko widgets, code, or integrations from your store;

(c) we may delete your Merchant Data after a reasonable retention period (not less than thirty (30) days), unless we are required to retain it by law;

(d) any outstanding Subscription Fees will become immediately due and payable;

(e) you will not be entitled to any refund of prepaid fees, except as required by law.

14.5 Data Export: Upon your request made within thirty (30) days of termination, we will make your Merchant Data available for export in a standard format. After this period, we have no obligation to maintain or provide your Merchant Data.

14.6 Survival: The following sections shall survive termination: Definitions, Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, No Class Action, and General Provisions.

15. MODIFICATIONS TO TERMS

15.1 We reserve the right to modify these Terms at any time. We will provide notice of any material changes by:

(a) posting the updated Terms on our website with a new effective date;

(b) sending an email to the address associated with your account; or

(c) providing notice through the Service.

15.2 Material modifications will take effect at the start of your next Subscription Term following the notice, unless:

(a) you terminate your subscription before the new terms take effect; or

(b) we specify a different effective date for urgent changes required by law.

15.3 Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the modified Terms.

15.4 If you do not agree to the modified Terms, you must stop using the Service and terminate your subscription before the modifications take effect.

16. GENERAL PROVISIONS

16.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of laws principles.

16.2 Dispute Resolution: Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the SIAC for the time being in force. The seat of arbitration shall be Singapore. The tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English.

16.3 Entire Agreement: These Terms, together with the Privacy Policy, DPA, and any other documents incorporated by reference, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements, representations, and understandings.

16.4 Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16.5 Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.

16.6 Assignment: You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this Section shall be void.

16.7 No Agency: Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and us.

16.8 Force Majeure: We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, strikes, or failures of third-party telecommunications or power supply.

16.9 Notices: All notices to us shall be sent to:

SV Tech Cloud Pte Ltd

160 Robinson Road, Singapore

Notices to you will be sent to the email address associated with your account.

16.10 Language: These Terms are drafted in the English language. If these Terms are translated into any other language, the English language version shall prevail in the event of any conflict.

17. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

SV Tech Cloud Pte Ltd

Address: 160 Robinson Road, Singapore

Website: https://yuko.so

BY CREATING AN ACCOUNT, SIGNING UP, OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE OR OUR WEBSITE.

Last Updated: September 1, 2025