7 Best Shopify WhatsApp Apps in 2025

Picture this: You’re losing potential customers every day because they have questions about your products, but your traditional email support takes hours to respond. Meanwhile, your competitors are having real-time conversations with shoppers on WhatsApp, closing deals while you’re still checking your inbox.

If this sounds familiar, you’re not alone. Over 2 billion people worldwide use WhatsApp, making it the most popular messaging app globally. For Shopify store owners, this represents an untapped goldmine of customer engagement opportunities. Studies show that messages sent via WhatsApp have a staggering 98% open rate compared to just 20% for emails, according to research from Mobile Marketing Watch.

Shoppers today expect instant responses, personalized recommendations, and seamless communication. This is precisely where Shopify WhatsApp apps come into play. These powerful tools bridge the gap between your store and your customers.

In this guide, we’ll explore the seven best Shopify WhatsApp apps that can revolutionize your e-commerce business. Whether you’re looking to recover abandoned carts, provide instant customer support, or run targeted marketing campaigns, these apps have you covered.

WhatsApp for E-Commerce: The Numbers Don’t Lie

Before we dive into the specific apps, let’s look at some eye-opening statistics that demonstrate why WhatsApp has become indispensable for online retailers:

Engagement & Reach:

• WhatsApp boasts over 2.7 billion active users worldwide as of 2024, making it the most widely used messaging app globally (Source: Statista)
• The average WhatsApp message is read within 90 seconds of being received

Conversion & Sales Impact:

• Businesses using WhatsApp for customer communication see conversion rate increases of 25-40% on average (Source : Juniper Research)
• 78% of customers prefer to contact businesses through messaging apps rather than email or phone (Facebook Business)

Customer Support Excellence:

• 69% of consumers say they feel more confident about a brand when they can message them (Twilio Customer Engagement Report)

Why WhatsApp Integration Matters for Your Shopify Store

Before we explore the top apps, let’s understand why integrating WhatsApp with your Shopify store is no longer optional but essential for success in 2025.

The Power of Instant Communication

Traditional communication channels like email are becoming obsolete for customer engagement. For instance, research from SuperOffice reveals that 46% of customers expect companies to respond within four hours, yet the average response time is 12 hours. However, WhatsApp changes this dynamic completely. As a result, with WhatsApp Business API Shopify integration, you can respond to customer inquiries within minutes, dramatically improving satisfaction and conversion rates.

Higher Conversion Rates Through Personalization

When customers can ask questions in real-time, they’re more likely to complete purchases. According to a study by Juniper Research, chatbot-driven commerce is expected to reach $290 billion by 2025. Shopify chat marketing through WhatsApp allows you to provide personalized product recommendations, answer specific questions, and guide customers through the buying journey, leading to conversion rate improvements of up to 30%.

Abandoned Cart Recovery That Actually Works

Cart abandonment remains one of the biggest challenges for online retailers, with an average rate of 69.8% according to Baymard Institute. Email reminders often go unnoticed, but WhatsApp abandoned cart recovery messages have open rates exceeding 90%. A well-timed message with a personalized touch can bring hesitant shoppers back to complete their purchase.

Building Customer Loyalty

Customer support WhatsApp Shopify solutions enable you to provide exceptional after-sales service. Specifically, quick responses to queries, easy order tracking, and proactive updates create positive experiences that turn one-time buyers into loyal customers. In fact, data from Zendesk shows that 87% of customers think brands need to put more effort into providing consistent experiences.

7 Best Shopify WhatsApp Apps in 2025

Now that you understand why WhatsApp integration is essential for your Shopify store’s success, let’s explore the top apps that can make it happen.Let’s find the perfect WhatsApp tool to transform your customer communication and boost your bottom line.

1. SuperLemon: The All-in-One WhatsApp Marketing Powerhouse

SuperLemon stands out as one of the most comprehensive Shopify WhatsApp apps available today. This platform goes beyond basic messaging to offer a complete marketing automation solution.

Key Features

Automated Campaigns: SuperLemon allows you to create sophisticated WhatsApp marketing campaigns that run on autopilot. From welcome messages for new subscribers to post-purchase follow-ups, you can design entire customer journeys without manual intervention.

Abandoned Cart Recovery: The app’s abandoned cart feature is particularly impressive. It automatically sends personalized WhatsApp messages to customers who leave items in their cart, complete with product images and a direct checkout link. Users report recovery rates of 15-25% with this feature alone.

Segmentation and Targeting: You can segment your audience based on purchase history, browsing behavior, location, and custom tags. Consequently, this enables highly targeted Shopify chat marketing campaigns that speak directly to each customer’s interests.

Two-Way Conversations: Unlike broadcast-only tools, SuperLemon facilitates genuine two-way conversations. Your team can respond to customer inquiries directly within the platform, maintaining context throughout the conversation.

Analytics Dashboard: Track message delivery, open rates, click-through rates, and conversions all in one place. The detailed analytics help you understand what’s working and optimize your WhatsApp strategy accordingly.

Pricing

SuperLemon offers tiered pricing starting at $49 per month for small stores, with plans scaling up to $299 per month for high-volume businesses. They also provide a 14-day free trial so you can test the features before committing.

Best For

This app is ideal for growing Shopify stores that want a professional WhatsApp integration for Shopify with advanced automation capabilities. If you’re serious about building a WhatsApp marketing strategy, SuperLemon provides the tools you need.

2. Cooby: Simplified WhatsApp Chat Widget

For store owners who want to add WhatsApp functionality without complexity, Cooby offers an elegant solution. This app focuses on making it incredibly easy for customers to reach you via WhatsApp directly from your store.

Key Features

One-Click Chat Button: Cooby adds a floating WhatsApp button to your store that visitors can click to instantly start a conversation. Better yet, the button is customizable to match your brand aesthetic and can be positioned anywhere on your site.

Mobile Optimization: The widget is fully responsive and works flawlessly on mobile devices, where the majority of WhatsApp users are active. This means customers on smartphones can launch WhatsApp with a single tap.

Pre-filled Messages: You can configure pre-filled messages that automatically appear when customers click the button. For example, “Hi! I have a question about product name” can be pre-populated, making it easier for customers to reach out.

Multiple Agent Support: If you have a team handling customer inquiries, Cooby allows you to set up multiple WhatsApp numbers. Customers can choose which department to contact, or the app can route them based on time zones.

No Monthly Fees: Unlike subscription-based apps, Cooby offers a one-time payment option, making it extremely cost-effective for budget-conscious store owners.

Pricing

Cooby is available for a one-time payment of $15.99, with no recurring monthly fees. This makes it one of the most affordable Shopify WhatsApp apps on the market.

Best For

Small to medium-sized stores that want a straightforward customer support WhatsApp Shopify solution without the need for complex automation or marketing features.

3. Wati: Enterprise-Grade WhatsApp Business Solution

Wati (WhatsApp Team Inbox) is designed for businesses that need robust WhatsApp Business API Shopify integration with advanced team collaboration features.

Key Features

Shared Team Inbox: Multiple team members can manage WhatsApp conversations from a centralized inbox. This prevents duplicate responses and ensures every customer query is handled efficiently.

Chatbot Automation: Wati’s no-code chatbot builder lets you create automated conversation flows. Consequently, you can handle frequently asked questions, qualify leads, and collect customer information without human intervention.

Broadcast Lists: Send promotional messages, updates, and announcements to segmented lists of customers who have opted in to receive communications from your store.

CRM Integration: Wati syncs with popular CRM systems, allowing you to maintain complete customer profiles and interaction history across platforms.

WhatsApp Catalog: Showcase your products directly within WhatsApp using the catalog feature. Customers can browse items, view details, and make purchases without leaving the app.

API Access: For developers, Wati provides API access to create custom integrations and workflows tailored to your specific business needs.

Pricing

Wati’s pricing starts at $22 per month for up to three users, with enterprise plans available for larger teams. They offer a free trial to test the platform’s capabilities.

Best For

Medium to large Shopify stores with dedicated customer support teams that need sophisticated WhatsApp integration for Shopify with team collaboration tools.

4. Zoko: Conversational Commerce Platform

Zoko takes Shopify chat marketing to the next level by combining WhatsApp messaging with e-commerce functionality, creating a true conversational commerce experience.

Key Features

In-Chat Shopping: Customers can browse products, add items to cart, and complete purchases entirely within WhatsApp. This seamless experience removes friction from the buying process.

Order Management: Customers can track orders, request modifications, and initiate returns directly through WhatsApp. Automated updates keep them informed at every stage.

Smart Reply Suggestions: Zoko’s AI analyzes incoming messages and suggests appropriate responses to your team, speeding up reply times and maintaining consistency.

WhatsApp Flows: Create complex automation sequences that trigger based on customer actions. For example, automatically send care instructions after someone purchases a delicate item.

Click-to-WhatsApp Ads: Integrate with Facebook and Instagram ads that direct users straight to WhatsApp conversations, perfect for generating qualified leads.

Payment Links: Send secure payment links through WhatsApp, making it easy for customers to complete transactions in their preferred messaging app.

Pricing

Zoko offers custom pricing based on message volume and features required. Their starter plans begin around $39.99 per month, with enterprise solutions available for high-volume stores.

Best For

Forward-thinking Shopify stores that want to embrace conversational commerce and provide a complete shopping experience through WhatsApp.

5. DelightChat: Customer Support Focused Solution

DelightChat specializes in customer support WhatsApp Shopify integration, consolidating all your support channels into one powerful platform.

Key Features

Omnichannel Support: Manage WhatsApp, Facebook Messenger, Instagram DMs, email, and live chat from a single interface. This unified approach ensures consistent support quality across channels.

Customer Context: When a customer messages you, DelightChat automatically displays their order history, previous conversations, and profile information, enabling personalized support.

Automated Responses: Set up auto-replies for common questions, saving your team time while providing instant assistance to customers.

Performance Metrics: Track response times, resolution rates, customer satisfaction scores, and individual agent performance to continuously improve your support quality.

Shopify Integration: Deep integration with Shopify means you can perform actions like processing refunds, updating orders, and checking inventory directly within the chat interface.

Assignment Rules: Automatically route conversations to the right team member based on topic, language, or expertise, thus ensuring customers always reach the best person to help them.

Pricing

DelightChat’s pricing starts at $29 per month for small teams, with plans scaling based on the number of agents and conversation volume.

Best For

Stores that receive high volumes of customer inquiries across multiple channels and need a centralized customer support WhatsApp Shopify solution.

6. Gallabox: Marketing Automation Specialist

Gallabox focuses specifically on WhatsApp marketing automation, making it one of the most powerful Shopify WhatsApp apps for driving sales through targeted campaigns.

Key Features

Drip Campaigns: Create automated message sequences that nurture leads over time. Welcome new subscribers, educate them about your products, and gradually guide them toward making a purchase.

Behavioral Triggers: Set up messages that trigger based on specific customer actions, such as viewing a product page multiple times, abandoning a cart, or making their first purchase.

Personalization Tokens: Insert dynamic content like customer names, product recommendations, and personalized discount codes into your messages for maximum relevance.

A/B Testing: Test different message variations to see what resonates best with your audience, then automatically send the winning version to the rest of your list.

Compliance Tools: Built-in features ensure you stay compliant with WhatsApp’s business policies and data protection regulations.

Growth Tools: Pop-ups, QR codes, and click-to-chat links help you grow your WhatsApp subscriber list directly from your Shopify store.

Pricing

Gallabox offers a free plan for up to 100 contacts, with paid plans starting at $40 per month for up to 1,000 contacts. Pricing scales based on your subscriber list size.

Best For

Marketing-focused Shopify stores that want to build and nurture a WhatsApp audience through both automated campaigns and abandoned cart recovery strategies.

7. Twilio: Developer-Friendly WhatsApp API

For stores with technical resources, Twilio provides the most flexible WhatsApp Business API Shopify integration through its programmable messaging platform.

Key Features

Complete Customization: Build exactly the WhatsApp experience you envision using Twilio’s APIs and SDKs. There are no limitations on functionality or user experience.

Scalability: Twilio’s infrastructure can handle millions of messages, making it suitable for even the largest e-commerce operations.

Multi-Channel Capabilities: Beyond WhatsApp, Twilio supports SMS, voice, email, and other channels, enabling you to create sophisticated omnichannel communication strategies.

Rich Media Support: Send images, videos, PDFs, location data, and interactive buttons to create engaging conversation experiences.

Advanced Analytics: Here are several versions with effective transition words added:

Option 1: Easily access detailed delivery reports, engagement metrics, and performance data through Twilio’s analytics dashboard.

Option 2: Access detailed delivery reports, engagement metrics, and performance data directly through Twilio’s analytics dashboard.

Global Reach: Twilio operates in over 180 countries, making it ideal for international Shopify stores that need reliable messaging worldwide.

Pricing

Twilio uses a pay-as-you-go model. WhatsApp Business messages cost per message depending on the country. You also need to factor in WhatsApp Business API access fees, which start at around $50-100 per month through approved Business Solution Providers.

Best For

Large Shopify stores with development teams that need complete control over their WhatsApp integration for Shopify and want to build custom solutions.

Comparison Table: Finding Your Perfect Match

App	Best For	Starting Price	Key Strength	Free Trial
SuperLemon	Growing stores	$49/month	All-in-one marketing automation	14 days
Cooby	Budget-conscious stores	$15.99 one-time	Simple chat widget	No trial needed
Wati	Team collaboration	$22/month	Shared inbox and CRM	7 days
Zoko	Conversational commerce	$39.99/month	In-chat shopping	14 days
DelightChat	Customer support	$29/month	Omnichannel support	14 days
Gallabox	Marketing automation	Starts at $40	Drip campaigns	Yes
Twilio	Custom solutions	Pay-per-use	Complete flexibility	Credits available

How to Choose the Right Shopify WhatsApp App for Your Store

Selecting the right app depends on your specific needs, budget, and technical capabilities. Here’s a framework to guide your decision:

Assess Your Primary Goal

Start by identifying what you want to achieve with WhatsApp integration. Are you primarily focused on customer support, marketing automation, or conversational commerce? Ultimately, your main objective should guide your choice.

For customer support excellence, DelightChat or Wati offer the best features. If marketing and sales are your priorities, SuperLemon or Gallabox provide powerful automation tools. For stores wanting to enable complete in-app shopping experiences, Zoko stands out.

Consider Your Budget

WhatsApp integration doesn’t have to break the bank. If you’re just starting out or have a tight budget, Cooby’s one-time payment model or Gallabox’s free tier are excellent options. As your store grows and you need more sophisticated features, you can upgrade to premium solutions.

Remember to factor in the return on investment. A $49 monthly subscription that increases your conversion rate by even 1% can pay for itself many times over.

Evaluate Technical Requirements

Some Shopify WhatsApp apps are plug-and-play, while others require technical knowledge to implement fully. Be honest about your team’s capabilities.

Cooby, SuperLemon, and Gallabox are designed for non-technical users with intuitive interfaces. Twilio, while incredibly powerful, requires development expertise to implement effectively. Wati and Zoko fall somewhere in the middle, offering advanced features with user-friendly interfaces.

Think About Scale

Choose an app that can grow with your business. If you’re planning aggressive growth, select a solution with pricing tiers and features that accommodate expansion.

Twilio and Wati offer the best scalability for rapidly growing businesses. SuperLemon and Zoko also handle growth well with their tiered pricing structures.

Test Before Committing

Most apps offer free trials. Take advantage of these to test functionality, user interface, and customer support quality before making a long-term commitment.

Best Practices for Shopify WhatsApp Marketing

Having the right app is just the beginning. Success with Shopify chat marketing requires following best practices that respect customers while maximizing engagement.

Get Explicit Consent

WhatsApp has strict policies against spam. Only message customers who have explicitly opted in to receive communications. Use clear opt-in mechanisms on your website, and always provide an easy way to unsubscribe.

Personalize Every Interaction

Generic messages get ignored. Therefore, use customer data from Shopify to personalize your WhatsApp communications. For instance, reference past purchases, recommend complementary products, and acknowledge customer preferences.

Timing Matters

Send messages at appropriate times. Avoid early mornings and late nights unless you’re in a global business where time zones vary. Research from Sinch shows that messages sent between 10 AM and 8 PM receive 65% higher engagement rates.

Keep Messages Concise

WhatsApp is a messaging platform, not email. Keep your communications brief and to the point. If you need to share detailed information, use a combination of short messages and links to your website or documents.

Use Rich Media Wisely

Images, videos, and documents can make your messages more engaging, but don’t overdo it. A product image in an abandoned cart reminder makes sense; sending five different promotional videos in one conversation feels spammy.

Respond Quickly

The whole point of WhatsApp integration for Shopify is real-time communication. Set expectations for response times and meet them consistently. If you can’t provide 24/7 coverage, use automated messages to let customers know when they can expect a reply.

Monitor and Optimize

Regularly review your analytics to understand what’s working. Track metrics like response times, conversion rates from WhatsApp traffic, and customer satisfaction scores. Use this data to continuously improve your strategy.

The Future of WhatsApp and E-Commerce

As we look ahead, the integration between messaging platforms and e-commerce will only deepen. Meta (WhatsApp’s parent company) continues investing heavily in commerce features, and the trend toward conversational commerce shows no signs of slowing.

Industry experts predict that by 2026, over 50% of online purchases will involve some form of messaging interaction. Early adopters of WhatsApp Business API Shopify integration are already seeing the benefits of being ahead of this curve.

New features like WhatsApp Payments, enhanced catalog functionality, and improved automation capabilities are making these platforms increasingly powerful for e-commerce. Stores that establish strong WhatsApp presences now will have significant advantages as these features roll out globally.

Taking Action: Your Next Steps

Now that you understand the landscape of Shopify WhatsApp apps and their capabilities, it’s time to take action. Here’s a simple roadmap to get started:

Step 1: Define your goals. Are you focused on support, marketing, or both? Write down your top three objectives for WhatsApp integration.

Step 2: Review your budget. Determine how much you can allocate monthly to WhatsApp tools, keeping ROI in mind.

Step 3: Choose 2-3 apps from this list that align with your goals and budget. Sign up for free trials.

Step 4: Test each app thoroughly. Send test messages, try the automation features, and evaluate the user experience from both your perspective and your customers’ perspective.

Step 5: Select your winner and commit to a full implementation. Integrate it properly with your Shopify store and train your team on using it effectively.

Step 6: Promote your WhatsApp channel. Add click-to-chat buttons on your website, promote your WhatsApp number on social media, and encourage customers to connect with you.

Step 7: Monitor results and optimize. Give your WhatsApp strategy at least 60 days before making major changes, but continuously tweak based on performance data.

Conclusion: Transform Your Customer Communication Today

The e-commerce landscape has fundamentally changed. Customers no longer tolerate slow email responses or impersonal automated systems. They want real, immediate, personalized communication, and WhatsApp provides the perfect platform to deliver exactly that.

The seven Shopify WhatsApp apps we’ve explored offer solutions for every type of store, from small startups to established enterprises. Whether you choose SuperLemon’s comprehensive automation, Cooby’s simple elegance, Wati’s team collaboration features, Zoko’s conversational commerce platform, DelightChat’s support focus, Gallabox’s marketing prowess, or Twilio’s ultimate flexibility, you’re taking a crucial step toward meeting modern customer expectations.

Remember, the best app is the one you’ll actually use consistently. Don’t get paralyzed by choice or overwhelmed by features. Start with one solution that addresses your most pressing need, implement it well, and expand from there.

Take the first step today. Choose an app, start your free trial, and experience the power of direct, immediate, personal customer communication. Your future customers (and your sales numbers) will thank you.

Also Read

• 10 Best upsell apps for Shopify
• Top 5 Shopify dropshipping apps
• Top 10 Shopify analytics apps

Frequently Asked Questions