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Privacy Policy for Yuko COD Verifier

May 25, 2026

Introduction

SV Tech Cloud Pte Ltd and its affiliates (collectively "Yuko", "the App", "we", "us", and "our") is committed to protecting your privacy and processing your personally identifiable information (referred to as "PII", "personal data", or "personal information") with transparency.

This Privacy Policy describes how personal information is collected, used, and shared when you install or use the Yuko COD Verifier App in connection with your Shopify-supported store.

About Yuko COD Verifier

Yuko COD Verifier is a free Shopify app that allows merchants and their customers to review and update the shipping address on Cash on Delivery (COD) orders before the order is shipped, helping reduce failed deliveries and Return to Origin (RTO) losses (collectively referred to as "the Service").

Personal Information We Collect

Information from Merchants

When you install the App, we automatically access certain types of information from your Shopify account:

  • Basic Store Information: Store domain, store name, owner email address, and Shopify subscription plan level
  • Order Information: Order ID, order status, fulfillment status, payment method, and order total (to identify COD orders eligible for address updates)
  • Shipping Address Data: Existing shipping address associated with each COD order (to allow review and update)

Information from Store Visitors

When visitors interact with your store where order limits are applied, we may collect:

  • Customer Identification Data: Customer name, email address, and phone number associated with the order (to authenticate the customer and locate the correct order)
  • Shipping Address Data: Original and updated shipping address fields including street address, apartment/unit, city, state/province, postal code, and country
  • Address Change Activity: Timestamps, change history, and the status of each address update request (pending, approved, applied, rejected)
  • Session Data: Anonymous session identifiers, IP address, and device information used to prevent abuse and unauthorized address changes

Technologies Used

We collect information using the following technologies:

  • Cookies: Data files placed on devices that often include anonymous unique identifiers. For more information about cookies and how to disable them, visit allaboutcookies.org
  • Log Files: Track actions occurring on the site, collecting data such as IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps
  • Web Beacons, Tags, and Pixels: Electronic files used to record information about how visitors browse the site
  • How We Use Your Personal Information

    We use the personal information we collect to:

    • Provide and operate the Service
    • Allow merchants and authorized customers to review and update the delivery address on COD orders
    • Sync updated shipping addresses back to your Shopify store
    • Detect and prevent unauthorized or fraudulent address changes
    • Communicate with you regarding the Service
    • Optimize and improve the App
    • Provide you with information relating to our products or services

    Third-Party Services

    We use the following third-party services:

    Google Analytics: We use Google Analytics to understand how merchants use our website and apps. You can read more about how Google uses your Personal Information at google.com/intl/en/policies/privacy. You can opt-out of Google Analytics at tools.google.com/dlpage/gaoptout.

    Sharing Your Personal Information

    We may share your Personal Information to:

    Comply with applicable laws and regulations
    Respond to a subpoena, search warrant, or other lawful request for information
    Protect our rights or the rights of others

    We do not sell your personal information to third parties.

    Your Rights

    For European Residents (GDPR)

    If you are a European resident, you have the right to:

    Access personal information we hold about you
    Request correction, update, or deletion of your personal information
    Object to processing of your personal information
    Request restriction of processing
    Request data portability

    To exercise these rights, please contact us using the contact information below.

    Additionally, please note that we are processing your information to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests. Your information may be transferred outside of Europe, including to Singapore and the United States.

    For Merchant's Customers

    If you are a merchant's customer (store visitor) and wish to exercise your data rights, please contact the merchant directly. We serve as a processor on the merchant's behalf and will forward your request to allow them to respond.

    For California Residents (CCPA)

    California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

    For Singapore Residents (PDPA)

    If you are a Singapore resident, you have rights under the Personal Data Protection Act, including the right to access and correct your personal data. To exercise these rights, please contact us using the contact information below.

    Data Retention

    When you use the App, we will maintain your information for our records unless and until you ask us to delete this information.

    Upon uninstalling the App, we will delete or anonymize all personal information stored within thirty (30) days, except where we are required to retain such information for legal or regulatory purposes.

    Data Security

    We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

    Children's Privacy

    The App is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

    Contact Us

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise your data rights, please contact us:

    SV Tech Cloud Pte Ltd

    Address: 160 Robinson Road, Singapore

    Website: https://yuko.so

    This Privacy Policy is governed by the laws of the Republic of Singapore.